How to Identify Scam Emails

Scam emails are fake messages that try to trick you into giving away your personal information. They may look like they come from a trusted company, but they are designed to steal your data. This guide will help you spot scam emails and stay safe.

What Are Scam Emails?

Scam emails often:

• Ask for personal information: They may request your password, bank details, or other sensitive data.
• Contain spelling and grammar mistakes: These errors are common in scam emails.
• Include suspicious links or attachments: Clicking on them can harm your computer.

Important: CTI Networks and PA.net Will Never Ask for Your Password

Always remember:
CTI Networks and PA.net will never contact you to ask for your password or other personal details.
If you receive an email claiming otherwise, it is a scam.

How to Recognize a Scam Email

Here are some simple tips to help you identify scam emails:

• Check the Sender’s Email Address:
  Look closely at the email address. Scam emails may use addresses that look odd or include extra characters.

• Be Wary of Urgent Messages:
  Scammers often create a false sense of urgency (e.g., “Your account will be closed immediately!”). Take a moment to think before you act.

• Look for Poor Grammar and Spelling:
  Legitimate companies usually proofread their emails carefully. Errors can be a red flag.

• Do Not Click on Suspicious Links or Open Attachments:
  Hover over any links (without clicking) to see the actual web address. If it looks strange, do not click.

• Beware of Generic Greetings:
  Emails that start with “Dear Customer” instead of your name might not be genuine.

What to Do If You Receive a Suspicious Email

1. Do Not Reply or Click on Links:
   If something feels off, don’t respond or click any links or attachments.

2. Do Not Provide Personal Information:
   Never send your password or any sensitive data via email.

3. Report the Email:
   If you’re unsure about an email’s authenticity, forward it to our support team at support@ctinetworks.com for help.

4. Delete the Email:
   Once reported, delete the suspicious email from your inbox.

Final Reminders

• Always take a moment to review any unexpected emails.
• Trust your instincts—if an email seems strange, it probably is.
• Remember, CTI Networks and PA.net will never ask for your password.

Staying cautious can help protect you from scams. If you have any questions or need further assistance, please contact our support team.

Stay safe and thank you for taking the time to protect your information!