Webmail Tips and Tricks

How to

Webmail Guide

Checking and Updating Your Email Blacklist

To manage your email blacklist:

  1. Go to https://webmail.ctinetworks.com and log in with your full email address and password.
  2. In the upper left-hand corner, click on Filters and then select Blacklist.
  3. Any email address listed here will be automatically deleted when received.
  4. To remove an email address from the blacklist, delete it from the list and click Save at the bottom to apply the changes.

Setting Up a Vacation/Out-of-Office Auto Reply

If you’re going on vacation or need an automatic reply:

  1. Log in to webmail at http://webmail.{state}.net/imp/login.php.
  2. Click Filters in the upper left-hand corner.
  3. Select Vacation from the list.
  4. Enter the Start Date and End Date for your auto-reply.
  5. Add a Subject and a Message that will be sent as a reply.
  6. Click Save to activate the auto-reply.

Changing Your Email Password

To update your email password:

  1. Visit www.{state}.net and click on My Account.
  2. Select Payments and log in to your account.
  3. Under the Users section, find your email address.
  4. Change your password in the designated field.
  5. Alternatively, you can call tech support at 877-726-3848 (Monday - Friday, 9:00 AM - 6:30 PM).

Creating a Contact List

To create and manage your email contact lists:

  1. Click Organize in webmail.
  2. Select Address Book.
  3. Choose the contacts you want to add to a new list.
  4. At the top, click the dropdown for “To a Contact List” and select the address book you want to use.
  5. Click Add, then enter a name for your new contact list.
  6. Log out and back in for the changes to take effect.

Creating a New Email Folder

To better organize your inbox:

  1. Log into your email account at https://webmail.ctinetworks.com/imp/login.php.
  2. Click on the Folders icon at the top.
  3. Select Choose Action, then click Create.
  4. Enter the folder name in the format: Inbox.{ your folder name}.
  5. Click OK to confirm.
  6. If you don’t see the folder right away, log out and back in to refresh your webmail view.